Our warehouse is based in Hong Kong, and we dispatch all your orders within 48 hours, except on Sundays and Hong Kong public holidays.
We offer free tracked shipping to Australia for orders over $150, otherwise a flat fee of $10 will apply. Delivery time takes about 7-14 working days from the day of dispatch. An express shipping option is also available at checkout.
Please make sure the shipping address provided is full and correct, as for orders that will be returned to us due to a wrong shipping address provided, the customer will bear the cost of the reshipping. You can contact us to amend your shipping address anytime before the order is dispatched.
RETURNS, EXCHANGES & REFUNDS
If you ever change your mind, we accept returns within 15 days of your order's reception date. The kits must be unopened, unused and undamaged.
To make a return or an exchange, please send us an e-mail at firstname.lastname@example.org. The customer is responsible for the cost of postage of returns. We advise to use a tracking number when sending returns, to avoid any issues due to lost packages.
Our warehouse address is:
Room 2203, 22/F, Corn Yan Centre, 3 Jupiter Street, Fortress Hill, Hong Kong.
If your kit is faulty, please contact us as soon as possible with your order number, item reference and the nature of the fault.